Protection of personal data


By using the online store, you agree to the handling of data as described in the Personal Data Collection Statement.

By registering in the online store, you grant permission to the website and Planfeed D.O.O. to administer the user-provided database and to collect and process information regarding the content of purchases in accordance with the Personal Data Protection Act.

The Seller undertakes to protect your personal and other data collected during the registration process in accordance with the Personal Data Protection Act, not to disclose them to third parties, and to use them solely for the purpose of fulfilling orders, issuing invoices, resolving complaints, and other communication needs. The Seller is committed to permanently protecting your personal data.

You are responsible for the protection of personal data yourself and should ensure the security of your username and password.

Collection of Personal Data

For purchases in the online store, you are required to provide personal information, including:

Order Processing Information:

  • First Name (*)
  • Last Name (*)
  • Email Address (*) (The address must be valid in order to receive order confirmation.)
  • Phone Number (*)
  • VAT ID Number
  • Shipping Address:
  • Billing Address (if different from shipping address)

Payment Information:

  • First Name (*)
  • Last Name (*)
  • Phone Number (*)
  • Company
  • Address Type
  • Address 1 (*)
  • Address 2
  • City (*)
  • Country (*)
  • Postal Code (*)

The information entered in the shipment field does not have to be the same as the billing information. You can choose to use the same data for shipping and invoicing.

The online store automatically collects certain information from your computer. This information may include your IP address, browser type, domain names, access time, and addresses of the web pages you visited on our online store. The Seller uses this data solely for the purpose of statistical analysis of online store usage and page optimization.

Use of Personal Data

The Seller collects data in the online store to ensure proper functioning and provide requested services. The Seller may use user data for internal marketing research and to inform users about news related to the online store, products, or services offered by Planfeed D.O.O., the owner of the store.

Data transmission is carried out exclusively for the purpose of delivering goods to customers and must not be used for other purposes.

Information Regarding Your Rights

In accordance with applicable privacy data protection regulations, you have the following rights:

  • Right to information about your stored personal data
  • Right to request correction, deletion, or restriction of processing of your personal data
  • Right to object to data processing for reasons arising from our legitimate interests, public interests, or profiling unless we can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms or unless such processing is necessary for asserting, exercising, or defending legal claims
  • Right to data portability
  • Right to lodge a complaint with the Personal Data Protection Agency

You can revoke your consent for the collection, processing, and use of your personal data at any time with future effect. For further information, please refer to the above chapters that describe data processing based on your consent. You can contact us through the contact form on the website for any of these rights.

Other Information

In accordance with the European Union law, Planfeed D.O.O. informs users that the website uses cookies to provide the highest quality service.

Cookies stored in the user's browser enable the website to ensure the functioning of all portal features, customize certain content for each user, and continuously improve the website through visit analysis.

The user can adjust how cookies are stored in their browser settings.

Over 90% of all websites use this practice. However, according to the regulations of the European Union since March 25, 2011. 

Planfeed D.O.O. is obliged to request the user's consent before storing cookies.

By using the website, the user agrees to the use of cookies. By blocking cookies, the user can still browse the website, but some of its features may be unavailable.

What is a cookie?

A cookie is information stored on a user's computer by the website they visited. Cookies typically store user settings, website preferences, such as preferred language or address. Later, when the user reopens the same website, the web browser sends back the cookies belonging to that site.

This allows the website to display information tailored to the needs of each individual user. Cookies can store a wide range of information, including personal information (such as the user's name or email address). However, this information can only be stored if the user allows it – websites cannot gain access to information for which the user has not given permission, and they cannot access other files on the user's computer.

Default cookie storage and sending activities are not visible to users. However, users can change their internet browser settings to choose whether to approve or reject requests for storing cookies, delete stored cookies automatically upon closing the internet browser, and similar options.

We use different types of cookies:

Necessary cookies – these are essential for the functioning of the website, without which the website cannot operate. This means that the website cannot be opened or displayed without these cookies. These cookies are used for the purpose of transmitting communication or are necessary for providing an information society service explicitly requested by the user of such a service. Additionally, these cookies allow us to perform basic website analysis with the aim of improving the website's functionality through fully anonymized data that is not based on your personal information or information that can be in any way associated with you. Your consent is not required for these cookies.

Functional cookies – we use them to conduct more advanced analysis of website operations. These cookies serve to analyze user behavior, and based on the obtained anonymous data, we can determine what website visitors want and view the most. This enables us to customize the website and make its content and functionality as user-friendly as possible. Your consent is required for these cookies.

Advertising cookies – we use them to analyze your interests and preferences. They serve us to provide you with information that is relevant to you and create offers tailored to your use of websites. Your consent is required for these cookies.

Changes to Personal Data Protection Information

Planfeed D.O.O. may change this Personal Data Protection Information at any time by publishing the modified text on the website Changes to the General Terms of Personal Data Protection take effect immediately upon publication on the website Therefore, it is recommended that users familiarize themselves with the applicable privacy policy at the time of visiting the website.


If you want us to remove your personal data from our online database, you can do so through the contact form on the page

We wish you a pleasant shopping experience in our online store.