Terms of service

TERSM OF SERVICE

1. Seller

The Seller is:

PLANFEED d.o.o.
Donji Brinjani 44, 44320 Brinjani, Croatia
Company Registration Number (MBS): 081500206
VAT ID (OIB): 68541664749
EUID: HRSR.081500206
IBAN: HR3223400091111228161
Phone: +385 98 262 014
E-mail: planfeedo@gmail.com

2. Customer

A Customer is any natural or legal person who orders and pays for at least one product via the Webshop in accordance with these Terms.

A natural person may only be a Customer if legally competent and of legal age. Contracts on behalf of minors or legally incapacitated persons may only be concluded by their legal representatives. The Seller assumes no responsibility for actions contrary to this provision.

The Customer must provide accurate, valid and complete information when placing an order. Otherwise, the Seller reserves the right to refuse or cancel the order.

3. General Provisions and Acceptance of Terms

These Terms form an integral part of every sales contract concluded via the Webshop.

The Customer is advised to read the applicable Terms before each purchase. The Seller reserves the right to amend the Website content and these Terms without prior notice. The version published on the Website at the time of purchase shall apply.

By placing an order, the Customer confirms that they have read, understood and fully accepted these Terms.

4. Products and Prices

Products available for purchase are displayed with description, photograph and essential characteristics.

All prices are expressed in EUR and include VAT.
Prices valid are those at the time of order confirmation and may change periodically.

In case of errors in description or price, the Seller will inform the Customer and allow confirmation at the correct price or cancellation.

Maximum quantity per order: 20 units.

5. Orders and Conclusion of Contract

The Customer selects a product by clicking “Add to cart”.
Products may be reviewed, modified or removed until order confirmation.

The purchase contract is concluded when the Seller sends order confirmation by email.

If a product becomes unavailable, the Seller will contact the Customer to arrange refund, replacement or extended delivery time.

6. Payment Methods

Payment may be made via:

  • Bank transfer

  • Online banking

  • Credit and debit cards via Stripe (Visa, Mastercard, American Express, Diners, etc.)

All card transactions are processed in EUR.

7. Secure Online Payment (Stripe)

Planfeedo.com uses Stripe as payment processor.

Stripe is certified as PCI-DSS Level 1 provider and complies with the highest security standards. Card details (card number, CVC, expiry date) are entered directly into Stripe’s secure system and are not stored or accessible to the Seller.

Stripe uses encryption and secure HTTPS connection for all transactions.

The following customer data may be required:

  • Full name

  • Billing address

  • Country, postal code, city

  • Email and phone

  • Card data

8. Delivery

Delivery is available within Croatia and other countries if stated on the Website.

Standard delivery time: 3–8 business days from confirmed payment, unless otherwise stated.

If delivery cannot be made within the stated timeframe, the Customer will be informed and offered refund or replacement.

9. Order Cancellation

If payment is not received within 7 days, the order is automatically cancelled.

The Customer may request cancellation before dispatch by contacting the Seller.

10. Right of Withdrawal (14 Days)

Consumers have the right to withdraw within 14 days without giving any reason.

Refund will be issued within 14 days from receipt of withdrawal notice.

Return costs are borne by the Customer.

The Seller may withhold refund until goods are returned or proof of return is provided.

11. Complaints and Defects

The Customer must inspect the shipment upon receipt.

In case of defect, contact:
planfeedo@gmail.com

The Seller will offer:

  • Repair

  • Replacement

  • Price reduction

  • Refund

In accordance with applicable law.

12. Consumer Complaints

Complaints may be submitted by email or post.

The Seller will respond within 15 days.

13. Data Protection

Personal data is processed in accordance with the Privacy Policy.

Customers must keep login credentials confidential.

14. Intellectual Property

All Website content is protected by copyright.

Reproduction, distribution or commercial use without written permission is prohibited.

15. Liability

Use of the Website is at the Customer’s own risk.

The Seller is not liable for:

  • Unauthorized use of user data

  • Third-party unlawful acts

  • Technical interruptions

  • External website links

16. Governing Law and Jurisdiction

Croatian law applies.

Disputes shall first be resolved amicably. If unresolved, jurisdiction lies with the court at the Seller’s registered office.

17. Amendments

The Seller may amend these Terms at any time.

Continued use of the Webshop constitutes acceptance.