Terms of service
TERMS OF SERVICE PLANFEED d.o.o. – Planfeedo.com
Last updated: 17.06.2026.
1. Seller
The Seller is:
PLANFEED d.o.o. Donji Brinjani 44, 44320 Brinjani, Croatia MBS: 081500206 OIB: 68541664749 EUID: HRSR.081500206 IBAN: HR3223400091111228161 Phone: +385 98 262 014 Email: planfeedo@gmail.com
2. Buyer
The Buyer is any natural or legal person who orders and pays for at least one product through the Webshop, in accordance with these General Terms and Conditions.
A Buyer who is a natural person must be of legal age and legally capable. Contracts on behalf of minors or legally incapacitated persons may be concluded by their legal representatives or guardians. The Seller bears no responsibility for actions contrary to this provision.
The Buyer is required to provide accurate, valid, and complete information when placing an order. Otherwise, the Seller reserves the right to refuse or cancel the order.
3. General Provisions and Acceptance of Terms
These General Terms and Conditions form an integral part of every purchase agreement concluded between the Buyer and the Seller through the Webshop.
The Buyer is advised to read the applicable General Terms and Conditions before each purchase. The Seller reserves the right to amend the content of the Website and these Terms without prior notice. The published text on the Website shall be considered valid.
By purchasing through the Webshop, the Buyer is deemed to be familiar with, to understand, and to fully accept the General Terms and Conditions.
4. Products and Prices
Products available for purchase through the Webshop are displayed with a description, photograph, and basic characteristics.
All prices are expressed in euros (EUR) and include VAT. Prices are valid at the time of order confirmation and may change from time to time.
Despite efforts to ensure accuracy, errors in descriptions or prices may occur. In such cases, the Seller will notify the Buyer and allow them to confirm the order at the correct price or to cancel the purchase.
The maximum quantity per order is 20 units. For larger quantities, please contact the Seller.
5. Order and Contract Formation
The Buyer selects the desired product by clicking "Add to cart". Products in the cart can be reviewed, modified, or removed until the order is confirmed.
The purchase agreement is concluded at the moment the Seller sends the Buyer an order confirmation by email.
If a product is shown as available at the time of ordering but has since sold out or cannot be delivered within the usual timeframe, the Seller will contact the Buyer to arrange an alternative (refund, replacement product, or extended delivery time).
6. Payment Methods
Payment can be made by:
- Bank transfer / general payment slip
- Internet banking transfer to the Seller's account
- Credit and debit cards via the Stripe system (Visa, Mastercard, American Express, Diners, etc.)
All card transactions are processed in euros (EUR).
7. Online Payment Security (Stripe)
Planfeedo.com uses Stripe as its card payment processor.
Stripe is certified as a PCI-DSS Level 1 service provider, meeting the highest security standards for card data protection. Card details (card number, CVC, expiry date) are entered directly into the Stripe system and are not accessible to the Seller nor stored on the Seller's servers. Stripe uses encryption and a secure HTTPS connection for all transactions.
The following Buyer information may be required to complete a transaction:
- First and last name
- Billing address
- Country, postal code, city
- Email and phone number
- Card details
8. Delivery
Delivery is available within the Republic of Croatia (and to other countries if stated on the Website).
Standard delivery time: 3–8 business days from confirmed payment, unless otherwise indicated on the product page.
If the Seller is unable to deliver the product within the stated timeframe, the Buyer will be notified and a new delivery date, replacement product, or refund will be arranged.
9. Order Cancellation
If payment is not received within 7 days of placing the order, the order is automatically cancelled.
The Buyer may request cancellation before the order has been handed over to the delivery service by contacting the Seller by email.
10. Right of Withdrawal (Return of Goods)
The withdrawal button is integrated using the Revoq application.
The Buyer has the right to withdraw from the contract within 14 days of the date the goods were delivered, without giving any reason.
Electronic Withdrawal Button (EU Directive 2023/2673) In accordance with EU Directive 2023/2673, from 19 June 2026, the Buyer may exercise their right of withdrawal directly through an electronic form on our website — without needing to log in. The withdrawal button is available on our homepage under the name "Withdraw contract".
The process takes two steps:
- The Buyer clicks the button and fills in the form (first name, last name, order number)
- The Buyer receives an automatic confirmation by email
Alternatively, the Buyer may submit a withdrawal notice by email to: planfeedo@gmail.com — including full name, address, contact details, and order information.
The Seller must refund all payments received, including standard delivery costs, no later than 14 days from receipt of the withdrawal notice. The refund will be made using the same payment method, at no additional cost to the Buyer. The Seller may withhold the refund until the goods have been returned or proof of shipment is provided.
The Buyer must return the goods no later than 14 days from sending the withdrawal notice. The Buyer bears the direct cost of return.
The Buyer is liable for any diminished value of the goods resulting from handling beyond what is necessary to establish their nature and functioning. The Seller is not obliged to accept damaged goods.
11. Complaints and Material Defects
The Buyer must inspect packaging upon receipt and report any visible damage to the delivery person immediately. The Buyer may refuse to accept a damaged shipment.
If a defect is noticed after receipt, the Buyer must contact the Seller at planfeedo@gmail.com within a reasonable time, describing the defect (preferably with photographs).
The Seller will assess the complaint and offer:
- Free repair
- Product replacement
- Price reduction, or
- Contract withdrawal and refund
12. Consumer Complaints
The Buyer may submit a written complaint:
- By email to: planfeedo@gmail.com
- By post to the company's registered address
The Seller will respond to all complaints within 15 days of receipt.
13. Personal Data Protection
The Seller collects and processes personal data in accordance with applicable regulations and the Privacy Policy published on the Website.
The Buyer is responsible for keeping their login credentials confidential. The Seller is not liable for misuse of user data by third parties due to the Buyer's fault.
14. Intellectual Property
All content on the Website is the property of PLANFEED d.o.o. and/or its partners and is protected by copyright.
Without written consent, it is not permitted to:
- Reproduce, distribute, or modify the content
- Use the content for commercial purposes
- Transfer the content to third parties
Personal, non-commercial use is permitted provided intellectual property rights are respected.
15. Liability and Use of the Website
The user uses the Website at their own risk. The Seller is not liable for damages arising from unauthorised use of credentials, acts by third parties, viruses, technical issues, or content display errors.
The Website may contain links to other websites. The Seller is not responsible for their content or privacy practices.
16. Governing Law and Dispute Resolution
These Terms are governed by the law of the Republic of Croatia. Disputes will be resolved amicably where possible. In the event of a dispute, the court with jurisdiction over the Seller's registered seat shall have competence.
17. Amendments
The Seller reserves the right to amend these Terms at any time. The current version is always available on the Website. Continued use of the Webshop after amendments constitutes acceptance of the new terms.
