Terms of service

Terms of Service

 

When filling out the application form, the Customer is obliged to provide accurate, valid, and complete personal information. The products available for purchase are displayed on the website, and the specifications, price, and availability of each product are provided alongside.

The desired product can be selected by adding it to the cart by clicking on the "Add to Cart" link. If the Customer purchases a product that has been sold in the meantime, the Seller will contact the Customer to arrange further actions (refund of the paid price, purchase of another product, or delivery of the product as soon as the Seller obtains it).

We make every effort to ensure that the inventory is in line with the offerings in the Planfeed store.

The cart contains all the products selected by the Customer for purchase, along with the product price and the total amount (including VAT).

Seller

The Seller is a legal entity that sells the product to the Customer through the online store. Information about the Seller is sent to the customer in advance to the email address provided by the customer and is also included on the product invoice.

Seller's information:

Company Name: PLANFEED d.o.o

Address: Donji Brinjani 44, Brinjani, Croatia

Phone: +385 98 262 014

Email: planfeedo@gmail.com

MBS: 081500206

OIB: 68541664749

EUID: HRSR.081500206

IBAN: HR3223400091111228161

Customer

The customer of the product is any individual or legal entity that purchases products through the online store in accordance with these General Terms and Conditions of the merchant, which constitute an integral part of each sales contract concluded between the Seller and the Customer. The Customer selects at least one product, adds it to the cart, and submits the order to the Seller, then pays for the item via bank transfer, credit card, or cash on delivery. These General Terms and Conditions are available to Customers at all times and can be saved, reused, and reproduced.

 

 

General provisions

These General Terms and Conditions govern the relationship between the Customer and the Seller regarding the conditions and method of ordering products, product prices, payment terms and methods, product warranty (guarantee) and its terms of use, rights to complaints and contract termination, delivery conditions, protection of personal and other data, and other matters related to the online store.

The purchase agreement for products between the Customer and the Seller is concluded at the moment the Seller confirms the order by sending an email to the Customer. The purchase and delivery of products are possible within the territory of the Republic of Croatia. By making a purchase of a product through the online store, it is considered that the user has read, acknowledged all the information provided, and thereby accepted the General Terms and Conditions as an integral part of the sales contract.

The Customer as an individual can only be of legal age and legally competent. A contract on behalf of and for the account of a minor or a fully legally incompetent person can be concluded only by their legal representatives or guardians, and partially legally competent persons can conclude a contract only with the consent of their legal representative or guardian. The Seller bears no responsibility for any violation of this provision.

Customers are obliged to provide accurate, valid, and complete personal information when filling out the order form. The Seller is authorized to change the content of these General Terms and Conditions, the range of products, their prices, other information related to the online store, as well as any other content, without prior notice. Therefore, Customers are required to review the content before each purchase. Any failure to do so releases the Seller from any liability. The Seller shall not be held liable for any damages that may occur to devices enabling access to the online store and the data stored on such devices during the use of the online store if they arise due to unlawful actions of third parties, computer viruses, and similar incidents, as well as other cases for which the Seller is not responsible. Additionally, the Seller is relieved of any liability in the event of circumstances that prevent the use of the online store.

 

PAYMENT METHODS

Payment can be made by:

• Bank transfer
• Online banking transfer to the seller's account
• Credit cards

 

 

 

SECURITY OF ONLINE PAYMENTS

Planfeedo.com uses Stripe for credit card payments.

 

STATEMENT REGARDING THE USE OF Stripe

Planfeedo.com uses Stripe for online payments.

As a payment processor, Stripe enables business owners to accept Visa, Mastercard, American Express, Discover, JCB, Diners Club, China UnionPay, and debit cards. Businesses can also accept payments from mobile wallets and buy now, pay later services. Stripe supports payments in various currencies.

STATEMENT REGARDING THE PROTECTION OF PERSONAL DATA TRANSFERS

Stripe has been audited and certified as a Level 1 PCI-compliant service provider, which means it must undergo an annual compliance report and routine security scanning and testing. Stripe encrypts all customer credit card numbers and stores decryption information separately, meaning Stripe cannot see credit card numbers without taking additional steps.

Additionally, Stripe requires that all online transactions take place over a secure HTTPS network.

Encryption of sensitive data and communication

All card numbers are encrypted at rest with AES-256. Decryption keys are stored on separate machines. None of Stripe's internal servers and daemons can obtain plain text card numbers, but they may require cards to be sent to a service provider on a static allowlist. Stripe's infrastructure for storing, decrypting, and transmitting card numbers operates in a separate hosting environment and does not share any credentials with Stripe's primary services, including our API and website.

The following personal data of the customer is required for the execution of the agreement (authorization and payment):

Name and surname

Email

Phone number

Address

City

Postal code

Country

Card type

Card number

Card expiration date

CVV code

 

American Express Company

 

American Express Company (Amex) is an American multinational financial services corporation specialized in card payment.

American Express is a leading issuer of personal, small business, and corporate credit cards. The company's travel-related offerings include traveler's checks, credit cards, business and personal travel planning services, travel packages, and hotel and car rental reservations agencies.

 

MasterCard® SecureCode™

 

MasterCard® SecureCode™ is a new service provided by MasterCard and your card issuer that provides you with additional security when making online purchases. You do not need a new MasterCard or Maestro® card to use this service. You choose your personal MasterCard SecureCode and never share it with any online merchant. The private code provides added security against unauthorized use of your credit or debit card when shopping online.

Every time you make an online payment with your MasterCard or Maestro card, a window from your card issuer opens and asks you to enter your personal SecureCode, just like entering a PIN at an ATM. Within seconds, the card issuer verifies your information and allows you to complete your online purchase.

 

Verified by Visa

Same card, added online security.

Verified by Visa is a new service that allows you to make online purchases with added security.

Through a simple process, Verified by Visa confirms your identity when making purchases at participating online stores. This convenient method of shopping is available with your existing Visa card.

Furthermore, Verified by Visa is a quick process. You only need to register your card once and create your own password. After completing a purchase at participating stores, the Verified by Visa window will appear. Simply enter your password and click "submit". Your identity is confirmed, and the purchase is secure.

To activate Verified by Visa on your Visa card or learn more about it, contact your financial institution that issued your Visa card.

Upon clicking "Pay", you will receive an order confirmation sent to your email address.

After the payment is processed, the customer receives an electronic notification indicating the delivery. The notification will be received during the first working day from the time of purchase (Monday to Friday, 8 am to 4 pm) or within 2-3 working days. The paper invoice will be sent to the customer, not necessarily together with the shipment.

The order confirmation, along with these Terms and Conditions, represents a Prior Notice in accordance with Article 43 of the Consumer Protection Act. The customer will receive the Prior Notice (Article 44 of the Consumer Protection Act) together with the invoice for the purchased goods.

 

Fixed conversion rate: 1 EUR = 7.53450 HRK All prices are displayed with VAT included.

When you click ORDER, you will see a confirmation of your order that will be sent to your email address.

After the payment is processed, the customer receives an electronic notification via email. The invoice is sent to the customer upon shipment via email. A paper invoice will be sent to the address, not necessarily together with the shipment.

The order confirmation, together with these Terms and Conditions, constitutes a Prior Notice within the meaning of Article 43 of the Consumer Protection Act. The customer will receive the Prior Notice (Article 44 of the Consumer Protection Act) together with the invoice for the purchased goods.

QUANTITY OF GOODS

It is possible to order a maximum of 20 products. For larger quantities, please contact us.

DELIVERY TIME

The delivery time is 3-8 working days.

ORDER CANCELLATION

If payment is not made within 7 days from the time of ordering, the order is automatically canceled.

REFUND

Refund of funds

You can unilaterally terminate the contract within 14 days without stating a reason. In order to exercise your right to unilateral termination of this contract, you must inform us of your decision to unilaterally terminate the contract before the expiration of the deadline, by an unambiguous statement sent by email, in which you will provide your name, address, telephone number, and email address. We will send you a confirmation of receipt of the notice of unilateral termination of the contract without delay, by email.

Find the unilateral contract termination form at the bottom of the document

The deadline for unilateral termination is 14 days from the day on which the last item or the last shipment of goods was handed over to you or to a third party designated by you, other than the carrier.

If you unilaterally terminate this contract, we will refund all payments received from you, including delivery costs, without undue delay and in any case no later than 14 days from the day we received your decision to unilaterally terminate the contract, unless you have chosen a type of delivery other than the least expensive type of standard delivery offered by us.

The refund will be made using the same means of payment that you used for the initial transaction unless you have expressly agreed otherwise. In any case, you will not incur any fees as a result of such refund. We may withhold the refund until we have received the goods back.

Return or hand over the goods to us without undue delay and in any case no later than 14 days from the day you communicated your decision to unilaterally terminate the contract to us. It is considered that you have fulfilled your obligation on time if you send back or hand over the goods before the expiration of the aforementioned deadline. You will bear the direct costs of returning the goods.

You are responsible for any diminished value of the goods resulting from handling the goods, except when it was necessary to establish the nature, characteristics, and functionality of the goods. We do not accept goods that have been damaged by you.

Find the unilateral termination form at the bottom of the document.

The deadline for unilateral termination is 14 days from the day on which the last item or the last shipment of goods was handed over to you or to a third party designated by you, other than the carrier.

If you unilaterally terminate this contract, we will refund all payments received from you, including delivery costs, without undue delay and in any case no later than 14 days from the day we received your decision to unilaterally terminate the contract, unless you have chosen a type of delivery other than the least expensive type of standard delivery offered by us.

The refund will be made using the same means of payment that you used for the initial transaction unless you have expressly agreed otherwise. In any case, you will not incur any fees as a result of such refund. We may withhold the refund until we have received the goods back.

Return or hand over the goods to us without undue delay and in any case no later than 14 days from the day you communicated your decision to unilaterally terminate the contract to us. It is considered that you have fulfilled your obligation on time if you send back or hand over the goods before the expiration of the aforementioned deadline. You will bear the direct costs of returning the goods.

You are responsible for any diminished value of the goods resulting from handling the goods, except when it was necessary to establish the nature, characteristics, and functionality of the goods. We do not accept goods that have been damaged by you.

 

Complaints

The customer is obliged to check for any damages upon receiving the goods and immediately report them to the delivery person who delivered the goods, or refuse to accept the shipment if visible damages are present. By receiving the goods and providing a mandatory signature on the delivery note when we deliver the originally packaged package to your doorstep, you confirm that the goods have been properly delivered.

Comments and Complaints

In accordance with the Consumer Protection Act, Article 8, the customer can send written complaints via email to planfeedo@gmail.com. PLANFEED d.o.o will respond to all comments and complaints within a maximum of 15 days.

Dispute Resolution

The seller and the customer will attempt to resolve any disputes through negotiation and amicable means. Otherwise, the competent court at the seller's place of business shall have jurisdiction.

Legal Provisions

All copyrights are fully reserved. The entire content and formats on the planfeedo.com website are the property of PLANFEED d.o.o. Any content found on our website, unless used for personal purposes, may not be used or further provided to third parties without our permission.

Copyrights in any downloaded material are not transferred to you in the event of any downloading or copying. It is not permitted to reproduce, publish, distribute, display, modify, create derivative works, sell, participate in sales, or export, in whole or in part, any part of the website content.

Terms of Use of the Website https://planfeedo.com

The website https://planfeedo.com is operated and edited by PLANFEED d.o.o.

By using the website, it is considered that you are fully familiar with the general terms of use, understand them, and accept them. If you do not agree with them, please do not access the website or use its content. If you have any questions or uncertainties regarding the Terms of Use, please contact us in writing or via email.

The appearance and content of the website and the Terms of Use are subject to change without justification, so please periodically review them to familiarize yourself with possible changes. Subsequent use of the website constitutes your acceptance of any possible changes to these terms, and PLANFEED d.o.o. will not be responsible for any consequences arising from changes to the web content.

Viewing the content at this address is only permitted for personal purposes. Public display, downloading, reproduction, transmission, publication, modification, distribution, participation in transmission or sales, making copies, uploading, or any other type of use of the complete content of these pages or any part thereof, as well as the selection and harmonization of their content, without explicit written permission from PLANFEED d.o.o., is prohibited.

If such permission is granted, it is not allowed to delete or modify existing data related to copyright and/or trademarks and the rights of third parties.

Users are prohibited from transmitting and publishing obscene, offensive, vulgar, threatening, or otherwise unacceptable or illegal content, as well as content that infringes on the rights of any party, especially content containing viruses or other harmful material on this website. Users assume responsibility for any damages resulting from their activities that do not comply with the aforementioned, as well as for any other type of damage that may result from it. PLANFEED d.o.o. reserves the right (but not the obligation) to delete materials and content that users publish on its pages, in whole or in part.

By using the content of these web pages, the user accepts the risks arising from the use of these web pages and agrees to use the content of these web pages solely for personal use and at their own risk.

PLANFEED d.o.o. fully disclaims any liability that may arise in any way from or is in any way related to the use of these web pages, any actions of the user in the use or misuse of the content of these web pages, and any damages that may arise to the user or any third party in connection with the use or misuse of the content of these web pages.

PLANFEED d.o.o. disclaims any liability related to materials provided by third parties.

If the website provides the possibility of establishing a link to other websites over which we have no control, we are not responsible for the accuracy and completeness of the content of other websites, nor for any negative consequences that may arise from the use of other websites.

 

Statement on Customer Personal Data Protection

We undertake to protect the personal data of customers by collecting only necessary basic customer/user data required for fulfilling our obligations. We inform customers about the manner in which the collected data is used and regularly give them the choice of how their data is used, including the option to decide whether or not their name should be removed from the lists used for marketing campaigns.

All customer/user data is strictly kept and is only accessible to employees who need it to perform their job. All our employees and business partners are responsible for respecting the principles of privacy protection.

Payment Card Security

The confidentiality of your data is protected and secured by using SSL encryption. Internet payment pages are secured using the Secure Socket Layer (SSL) protocol with 128-bit data encryption. SSL encryption is a process of encrypting data to prevent unauthorized access during transmission. This enables secure information transfer and prevents unauthorized access to data during communication between the user's computer and the card authorization service and vice versa.

 

PLANFEED d.o.o. holds all rights to the media content. All photographs are purely illustrative in nature and may differ from actual representations.